ORM
Online Reputation Management
Handle the feedback. Earn the trust.
Reviews and public conversations shape a buyer’s first impression. A thoughtful response can help. A copy-paste apology can make things worse.
The challenge
When feedback is scattered and responses vary from channel to channel, it is harder to spot a pattern or answer with confidence.
How we help
Digitalinnov helps you assess reputation signals, set monitoring and escalation rules, and respond in a way that sounds like your business and treats people fairly.
What you get
- A clearer view of public feedback
- Consistent, human response standards
- A calmer plan for sensitive issues
What's included
Reputation assessment
Review relevant mentions, review channels and recurring themes.
Monitoring and escalation
Decide what needs attention, who owns it and when it moves up the chain.
Response guidance
Give your team practical language for awkward, useful and urgent conversations.
Issue planning
Prepare a responsible response path before a small concern becomes a bigger one.
Questions
Can negative reviews be removed?
Not just because they are negative. Reviews that break a platform’s rules can be reported through its official process.
Is this only for a crisis?
No. Clear monitoring and response habits are useful well before a crisis.
Can Digitalinnov reply on our behalf?
That depends on access, approval rules and agreed coverage.
Can you guarantee positive reviews?
No. We support honest feedback and responsible responses, not manufactured praise.