BRI
Business Reputation Intelligence
Know where your brand stands. Act on it.
Business Reputation Intelligence combines online reputation management with business intelligence. It shows how your brand is seen, which feedback needs attention and what the data says over time.
The challenge
Reviews, mentions and complaints arrive in scattered pieces, so bad feedback gets handled late and management sees anecdotes instead of a clear trend.
How we help
We monitor your public standing with our proprietary tools and manual review, flag feedback that needs settlement or damage control, and turn the data into period insights.
What you get
- A clear view of your public standing
- Earlier action on bad feedback
- Period insights leadership can act on
What's included
Reputation monitoring
Track mentions, reviews and sentiment with our proprietary tools and manual review.
Feedback that needs action
Flag bad feedback that needs settlement or damage control, with the context behind it.
Business intelligence
Turn the data collected into insights on how the brand is doing.
Period reports
Review what happened over the past month, quarter and year, as your contract sets out.
Questions
How is BRI different from Online Reputation Management?
BRI includes the reputation review side of ORM and adds business intelligence: insights from the data collected over time.
Which sources do you monitor?
Sources are agreed during scoping based on your market, such as news, social platforms, review sites and forums.
How often do we get reports?
Reports cover the past month, quarter and year, as set out in your contract.
Can we get alerts?
Yes. Alerts are available on a higher tier, scoped in the proposal.